Terms and Conditions | Serena Rose

* Please read through carefully before making your booking. Upon booking and paying the deposit the client agrees to Serena's Terms and Conditions.

Bookings

Makeup bookings for events and special occasions can be made up to 6 months in advance. A 50% non refundable deposit fee is required upon booking to secure your date. Your date is only secure once the deposit has been paid. The remaining 50% is due no later than 1 day after the date of your event.

Travel & additional charges

For a majority of Serenas bookings she works from a studio located in Northland, Wellington. Travel fees are applied when traveling to a client and depending on location, a parking fee is also applied. Travel fees by car are determined by the distance between Serenas house and the clients location, return.

Additional travel fees may apply:

Ferry Tickets

Taxi/Uber/Train

Accomodation

Flights

If flights are required Serena will book them at the clients expense after a discussion with the client. Flight pricing and airline availability is not within Serenas control and Serena holds no responsibility from any increase in flight cost when quoted to booking. The client will be provided with a quoted price and any flight costs are to be paid in full as part of the initial deposit.

Cancellations

If the client wishes to cancels the appointment the must notify Serena no later than 48h before the appointment. The 50% deposit is non refundable as it allows for the booking slot Serena put aside for that client. The client is able to reschedule and the booking fee will be applied to the new date. In unique circumstances where personal emergencies are involved a refund may apply on a case by case basis.

Cancellation by Serena

If Serena is unwell on the date of the clients booking and has to cancel, she will try her best to find a replacement artist for her client. The 50% deposit will be refunded to the client.

Photos & Social media

Serena reserves the right to take photos & videos of the process of the makeup application and may use any photos & videos for promotional purposes with the clients permission. If the client doesn’t wish to partake please make Serena aware.

Early Morning Fee

Early morning fees occur for any job that requires Serena to leave her home before 6:30am in order to complete the job. This is decided on a case by case basis and is determined by what time the client needs to be ready by.

Event | Editorial & Lesson
Makeup bookings

Wedding Bookings

* Please read through carefully before making your booking. Upon booking and paying the deposit the client agrees to Serenas Terms and Conditions.

Bridal Trials

Serena recommends all brides have a trial as this is the perfect way to figure out your desired look on such a special day. These trials are approximately 2 hours long and are either located in Serenas part time salon in Northland or she can travel to you (a travel fee is applied). Trials cost $200 per person and this invoice is sent seperatly to your wedding invoice.

Deposits

To secure your desired wedding date a 50% non refundable deposit is required. Once this has been received, your booking is confirmed. The remaining 50% is due no later than 2 days after the wedding date.

If the booking is too large for Serena to complete on her own she will source another artist to assist. Having another artist does not change the booking price as Serena manages this on her end.

Cancellations & Changes

Once the deposit has been paid there are no allowances in reduction of any makeup services. If the client wishes to remove someone from the original booking after the deposit has been paid the invoice will remain the same as its time Serena has booked out for your service. If the client wishes to add any additional makeup applications (M.O.B, bridesmaid, flower girl ect) Serena will try her best to accomidate any requests.

If the client cancels their wedding date the 50% deposit will be kept by Serena as a cancelation fee. All bookings are non transferable. If the client postpones the wedding and wishes to book a new date with Serena, they will be required to pay a new 50% deposit to secure the changed date. If Serena is unavailable for the new date the client agrees to loose the non refundable 50% deposit.

Cancellations by Serena

If Serena is unwell or unable to work on the date of the wedding and needs to cancel the booking, she will do her best to find a replacement artist for her client. The 50% deposit will be refunded to the client.